Internet Access at Hotels Remains Paramount for Business Travelers



Business travelers commonly use hotel apps according to a new study released today by the GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA). Three of five (61 percent) business travelers have downloaded at least one of the seven major hotel chainsÂ’ apps on their smartphone in the past year, with more than half of those travelers (54 percent) having at least two and one-quarter (25 percent) downloading at least three.Business travelers most often use hotel apps to check the status of a reservation (43 percent), manage their rewards points or account (43 percent) and book a hotel stay (39 percent). When breaking it down by age group, Baby Boomers (55+) are most likely to check the status of a reservation while Millennials (18-34) are most likely to use apps to find more info about available amenities, order room service and contact hotel employees, even though not all hotel apps offer …